Frequently Asked Questions

We at MASON offer website design and development, hosting, website maintenance and management, and digital marketing services. All of ouinclude the design and build of your website plus hosting and management. If you’d like additional support such as search engine marketing, advertising, email campaign and the like, we got you, and will help craft a plan that meets your needs. Essentially, we offer everything a business needs to have a website that works for them and their business goals. The idea is—we get to do what we do best so that you can do what you do best and better than ever before.

The process is intentionally simple. We start with a 15-minute consultation call to learn about your business / website needs. We use this time to determine if MASON is the right fit to help you (we won’t take you on as a client if we don’t think we can help you meet your goals). If we mutually decide to move ahead, we’ll provide a project questionnaire and establish your website build / management plan. Once established, we’ll design your website (based on all the information we’ve collected in your questionnaire and any additional content /information provided along the way) and provide a preview for your review. We offer two complimentary rounds of revisions to ensure your website properly represents your business. Upon approval, we will launch your website with your domain name and security certificates in place. From there, we’ll be your website team, managing the total performance and experience on your behalf.

From our first kick-off call to website launch, we aim for 4-6 weeks, which allows for thoughtful industry discovery/ research, collection or development of content and your insightful feedback. And if it’s possible to get done sooner, we will.

We charge a 50% deposit (at start of service) for the creation and build of your optimized, business website and then a monthly fee for the ongoing management and maintenance of your website. Plans start at $299 per month.

There are many forms of SEO to allow for the varying (and thousands of) factors that Google weighs in order to rank your website such as page load speed, mobile usability, site visit frequency and length and more. Your website will be built and managed with consideration to all of this. All websites built by MASON include on-page search engine optimization meaning they are coded to the correct standards using search engine optimization best practices and the content on your website will be structured properly.
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We offer additional search engine optimization and search engine marketing services tailored to your business goals. To learn more, click here.

Yes you do. Domain names are purchased using a registrar service, which allows you to officially register your website so it’s unique to you. As part of our service, we are happy to purchase and register your domain name on your behalf and as long as you’re on a plan with us, we will manage renewals for you and add your renewal fee to your invoice on that month.

Yes. All of our plans include the hosting of your website. As long as you are on a plan with us, your website is fully managed.

This is not a service we currently choose to support. The reason being is that without knowing the exact details of your website build and possible customizations, we can’t confidently ensure that your site is working at its maximum potential. However, we are reasonable and never one to turn down the opportunity to help; if you’d like to discuss the management of your website, we’ll listen—contact us.

The short answer is yes, but we prefer not to. This request isn’t practical unless you already have a web host and an annual domain registration (at minimum, this is needed for you to have a website). If you already have this in place and are looking to just have your website experience created then we can discuss your project with you. Websites are constantly evolving, our management package ensures your site is always up to date and secure.

Our required service term is six months from the initial month of service. Upon reaching the end of this term, if you would like to cancel, you must provide 30 days written notice. The final 30 days of work will commence on the first day of the following month and can be the sixth month of service if notice is given the month prior.

This is your website, if you choose to cancel our management services, as long as the website build is paid in full, we will package your website up for you to take with you.

No. We can use placeholder content to allow us to see the content presentation, while you’re still working on completing. The placeholders can actually help serve as a guide for the type of content (text/images) that would work best.

No. We are very familiar with working across all time zones and video-chats. Our website previews are accessible from anywhere as long as you can log in to a computer. We work with clients across and even outside of the United States.

Please! We’re happy to hear about your idea and figure out if we’re a good fit for your project and discuss the plan of action. Book a Free Consultation here.

Our answer is generally no because we’ve found that it’s more cost effective in most cases to rebuild than to retrofit an existing design to meet our standards of work. However, we’re happy to discuss your project and help determine what of the existing work can be leveraged and discuss which package would be appropriate. Let's chat more!

Yes. We have experience creating websites within most major industries. The examples listed are the industries where much of our demand comes from; however, we have experience creating websites within most major industries. Let’s chat and we can mutually determine if we are the right fit for your project. Contact Us.

Absolutely. It’s quite likely that the majority of your website traffic will come from mobile phones, so it’s incredibly important to us (and your business) that the experience we create can translate across all devices. Responsive website design, which is a technique used to ensure your website is built to adapt to the layout and size of any device, can be used or in some cases a separate mobile design may be required. Regardless, we build to ensure that your customers can access and experience your website as intended, no matter their device

The website design will include up to 2 rounds total of reasonable, complimentary revisions. These rounds include changes to the overall page layout and style; minor changes such as colors, font sizes, padding, margin and small placement changes to elements can be submitted anytime as part of the ongoing management service. If we find that additional rounds of revisions are needed, we’ll work with you on how to address with respect to everyone’s allotted time for the project.